Hello,
I have the below scenario, any help would be greatly appreciated. In my accounts entity, I need to create a workflow which will basically search for a reference number from an entity and then change the status of the record. This needs to be automated. For example, I receive an email of correspondence from my supplier who would like to update me on my order, when the email arrives I need the reference number from the subject of the email, to then trigger a child workflow to search my accounts entity and then update the status of the record.
I look forward to hearing your response/s.
Many Thanks
Sam