Hi NAV experts! I'm trying to wrap my mind around how we can handle the following situation.
- We assemble a serial number tracked product with an assembly order.
- That product is sold to a customer.
- Then a year down the road they return the item to us for repair (we do a sales return order to handle that).
- Now we want to be able to account for all items that were removed/added to repair the product. This includes items that may also be serial/lot tracked.
- Send the repaired item back to the customer with a Sales Order.
Our issue is with step 4. We can't do an "Undo Assembly" since the original assembly was sold. NAV just won't let you do that (same as it won't let you undo a sub-assembly that was used in an assembly even if that top level assembly has already been undone).
I thought maybe the way to do this nicely would be to create a new assembly order for qty 1 of the repaired product. Add the damaged product as one of the line items (so you are both consuming and producing 1 of the same s/n) and then also add any new parts used to repair the product to the assembly order. The problem is that we can't account for any items that were removed from the product (can't enter negative quantities on an assembly order). In some cases these items would be able to be returned to the vendor to be repaired so we need them to go into our inventory where we can then send back to vendor for repair. Upon returning to us they would either go back into our inventory to be used in future products or they would go into the product being repaired.
I suppose we could use an item journal to account for all the items that are coming out of the damaged product. But then it doesn't stay linked with that repair assembly order. With the above method I can do item tracing for the product's serial number and see the path where it was originally assembled, then sold, then returned, then consumed/assembled for the repair, then sent back to customer. The entire history of that item is tracked nicely.
So any ideas for how I can improve this to include the items that are removed?
Thanks!
Devin